General
FlexCell
FlexCell Troubleshooting FAQ
BLUE LEDs ON CHARGING PORT DO NOT TURN ON
Batteries may not be charged. Try applying the magnetic Wall Charger and see if the green light turns on:
There may be damage to the charging port. Disassemble the battery system and inspect all wires to see if there are any cuts or nicks in the cables. If so the charging port will need to be replaced.
CAPACITY SEEMS TO BE VERY LOW
Make sure terminal device is not having power draw issues. If the terminal device is stalling it may be drawing too much current. Contact the manufacturer of the terminal device for more info.
Disassemble the battery system and check each individual battery for damage and also record the voltage coming out of each. Remove any batteries that are damaged and try using the system again.
If all parts are in good working condition we suggest changing to a larger battery capacity option or recommend on the go charging with a car charger or spare wall charger.
If you purchased a FlexCell battery system that is now older than 2 years old, it may be time to replace them. Contact us and we will provide you a new set of batteries at a discounted price.
GREEN LIGHT ON WALL CHARGER IS NOT TURNING ON
Check to make sure the spring pins on the wall charger are springing back properly. This can be tested by pushing them in with your thumb and making sure they bounce back.
Make sure there is nothing blocking the spring pins on the charging port pads. Clean these pads if necessary with rubbing alcohol to ensure good contact.
It may be that the system is fully charged. If the batteries are fully charged the green light will not turn on to charge them. Try discharging the batteries by using the terminal device and then connect the charger.
If all these fail it could be a charger board issue or an issue with the batteries. We would recommend sending parts into IBT for inspection.
POWER IS INTERMITTENT - SEEMS TO WORK SOMETIMES, THEN GOES OUT
Check the cables to see if there’s a break that goes in and out when flexed.
RESOURCES
PART NUMBERS
Element
Element Troubleshooting FAQ
ELEMENT SYSTEM DOES NOT CONNECT TO THE SOFTWARE
DEVICE CONFIGURATION IS ERASED
Fill in all items according to the prosthesis configuration on the device configuration page
ERROR SENDING COMMAND FROM ELEMENT TO PC SOFTWARE
NO EMG OUTPUT FROM ELECTRODE(S) TO CONNECTED PROSTHESIS COMPONENT
SIGNALS ARE ERRATIC
WHAT IS THE LOGIN FOR THE SOFTWARE?
Username and password are provided with the thumbdrive packaged with your Element system.
RESOURCES
SOFTWARE DOWNLOAD
Click here to download the most recent version of Catalyst for Element.
Contact IBT for password.
PART NUMBERS
ToughWare
ToughWare Troubleshooting FAQ
Call or e-mail us regarding support for ToughWare products.
RESOURCES
PART NUMBERS
Point Designs
Point Designs Troubleshooting FAQ
Call or e-mail us regarding support for Point Designs products
POINT DIGIT RESOURCES
POINT DIGIT MINI RESOURCES
POINT PARTIAL RESOURCES
POINT THUMB RESOURCES
GENERAL RESOURCES
Want to learn more about Point Designs?
Email info@pointdesignsllc.com
MidWest ProCAD
MidWest ProCAD Troubleshooting FAQ
Call or e-mail us regarding support for MidWest ProCAD products
PART NUMBERS